Exchange &
Return Policy

Size Exchanges

We offer size exchanges within 7 days of delivery. We understand that children's sizing can be tricky — and we want every piece to fit perfectly.

To be eligible for an exchange, items must be:

• Unworn and unwashed
• In original condition with all tags attached
• In original packaging
• Accompanied by proof of purchase (order confirmation)

To initiate an exchange, reach out to us at hello@klaam.shop or via WhatsApp with your order number and the reason for exchange.

Manufacturing Defects

If you receive an item with a manufacturing defect or the wrong item, we will replace it at no cost to you, including covering return shipping charges.

Please report any defects within 48 hours of receiving your order by contacting us with:

• Clear photos of the defect
• Your order ID
• A brief description of the issue

We will process your replacement within 3–5 business days of receiving the item back.

Items We Cannot Accept Back

• Items that have been worn, washed, or altered
• Items without original tags and packaging
• Items purchased on sale or during promotional events (unless defective)
• International orders

Order Cancellation

Orders may be cancelled within 24 hours of placement for a full refund. Once an order is dispatched, it cannot be cancelled. Please contact us immediately at hello@klaam.shop if you need to cancel.

Refunds

Refunds are issued in cases where:

• A defective item cannot be replaced due to stock unavailability
• An order is cancelled within the 24-hour window

Refunds are processed to your original payment method within 5–7 business days of approval. For COD orders, refunds are made via bank transfer.